Title: Engineer (VPN WIFI) - Internal IT
Location: The Hague Duration: 1.824 hours – 15 July 2019 – 31 December 2019
Deadline: 18 June 2019 Incumbent: No Duties Role: Under the direction of the NCI Network Operation’s Manager, but largely under own initiative, the incumbent will perform duties pertaining to the delivery of CIS services to internal NCI Agency customers, in particular for the LAN, Wifi and VPN services in The Hague with the aim to provide centralised or shared services wherever possible. The Engineer will play a key role in the Internal CIS team of NSII to deliver LAN services to NSII’s customers. The Engineer will utilize his or her expertise and experience to manage, design and develop networks and its components. The Engineer will also be responsible for the creation of necessary manuals and support documents (CONOPS, SOP). In more detail the said duties consist of: Local authority for NSII assets; Point of contact for requests for local LAN, Wifi and VPN services; Day to day management of the Internal IT services as part of the Internal CIS team; Focusing on Services delivered through Internal IT Projects and initiatives, in particular LAN and Wifi implementations and VPN setup: Manage / Maintain (design and develop) LAN and Wifi Networks within NCIA locations Responsible for error detection, analysis, and timely intervention regarding all configuration functions provide performance monitoring, tuning, and capacity planning Apply field experience to build a cohesive, consistent, standardized LAN and Wifi architecture solution Document, build, and execute test plans to qualify vendor solutions Develop evaluation criteria and scoring, and perform integration testing of network elements Advising and assisting the Internal CIS Cell Head on ECP’s (CCP’s) for representation at the Communication and Network Change Advisory Board to NCIAs CIS Configuration and Control Board; Responsible for maintaining service-related documentation, e.g., Standard Operating Procedures (SOPs) for aspects such as maintenance, supply, and training; Contribution for the preparation of contingency plans and recovery procedures; Contribute proactively to new service development; Work closely with the Project Managers and across Agency Service Lines to ensure the customer is provided with a seamless transition into service; Strive to achieve consistent customer satisfaction ratings and respond appropriately to customer feedback in areas for improvement; Provide support to the Internal CIS Cell Head and chain of command as required; Any other appropriate duties which may apply. Skills: A Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject and 4 years post related experience; Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post; Minimum 4 years’ experience with and in-depth knowledge of Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery based on Alcatel-Lucent/NOKIA Service and Service Access Routers (SR/SAR) and Cisco routers and switches (ASA) and Cisco software (ISE); Experience in working in an SLA / SOP driven IT organisation; Minimum 5+ years of experience as a technical engineer in the Wireless Communications Industry in IEEE 02.11 standards Intermediate knowledge in optical transport systems Intermediate knowledge in authentication technologies Fundamental knowledge in all packet based protocols such as TCP/IP (including protocols like DHCP, DNS, TCP, UDP, etc.), MPLS and routing protocols such as OSPF, BGP4 Knowledge of and experience with test plan creation, utilization, and results reporting for systems testing ITILv3 certified at foundation level; The incumbent must have a minimum of three years of CIS engineering experience and 5 years of experience in the management of CIS systems either as a service manage; Desirable Experience and Education: ITIL v3 certified in Service Operations; Demonstrable evidence in maintaining knowledge of advances in Information Technology; Proven success as an operational and technical team lead; Familiarity with military telecommunications and information systems; Prior experience of working in an international environment; Knowledge of NATO political ambition and organizational structure.