About our company:
We are a cutting edge e-commerce organization that offers a diverse range of online products and services to B2B and B2C under Hyper ledger fabric to our clients and customers. With a successful track record in revenue and market share growth, we are now rapidly expanding our global operations and are continuing to establish a strong presence in Bahrain, making it the future hub of the organization to handle MENA region.
The organization continues to deliver strong results and values in Education, health and jobs, has a very flexible and fast service delivery HYPERLEDGER BASED infrastructure but its ever growing diversity into new markets and programs needs to be managed.
Responsibilities and Duties:
- Will have to handle calls (Inbound & Outbound).
- Properly escalate unresolved issues to appropriate internal teams
- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Staying calm under pressure and having wonderful customer facing experience.
- Honesty & Integrity in work ethics
Qualifications and Skills:
Required education: Bachelor's degree holder & Computer Literate.
- Should be excellent communicator in English, Kannada and Hindi;
Core skill set required:
- Ability to empathize, determine and provide appropriate solutions while prioritizing with customer needs.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Comprehension skills (ability to clearly understand and state the customer's issues & present accordingly).
- Follow-up skills (concentrate and follow customers issues without distraction till resolution)
- Documentation skills (maintaining records and tracker sheets to update on daily activities)
- Flexible to work in shifts
- Proficient in Microsoft Office Suite
- Knowledge of customer service practices
- Experience in supervising
- Flexible to work within a team environment, as well as independent
Desired Qualities :
- Previous experience in a technical/customer support role is an added advantage
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Proficient in cloud based telephone systems like dialstreet/exotel/knowlarity
- Ability to multi-task, set priorities and manage time effectively
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Knowledge in CRM tools like Zoho CRM
- Ability to provide step-by-step technical help, both written and verbal
Language: Hindi, Malayalam (Mandatory)
Salary: As per market standards