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Customer Support Specialist - 11842

Masiello Employment Services
Swanzey, New Hampshire, United States
13-17/hour; DOE
September 25, 2019


Our busy and growing client located a few miles outside of Keene NH is looking for a Customer Support Specialist for their evening shift to assist with their ongoing growth and provide support to their customers. This exciting temp-to-hire position offers a pay rate of $13-$17/hour based on experience. The evening shift schedule is 11am to 8pm including every other Saturday - always have two days off per week.

Support Specialist Duties:

Answer high volume incoming customer calls

Meet defined service levels

Provide top notch customer service with a smile

Maintain control of each conversation

Maintain confidentiality of customer information at all times

Defuse customer service complaints using listening and problem solving skills

Document all customer interactions with clear and detailed notes

Assist customers to manage their accounts appropriately and within outlined terms

Understand and adhere to all company policies and guidelines

Adapt as needed to the fast paced and ever changing work environment

Provide back up support to other departments as needed

Support Specialist Qualifications:

Strong customer service skills - previous call center experience a plus

Able to talk on the phone and type notes at the same time

Good computer skills - able to learn new programs quickly

Professional written and verbal communication

High attention to detail

Good organization and time management skills

Strong problem solving skills

Able to manage high volume workload in a fast paced setting

Fast and accurate data entry skills

Able to work independently and as a team across multiple departments

Positive attitude and pleasant customer service demeanor

Able to follow complex direction and adhere to all policies and procedures

Willingness to cross train and assist other departments as needed

Punctual and professional at all times

Able to meet the schedule demands and be flexible regarding overtime as needed

If you are looking for a new career challenge, are open to an evening shift, working every other Saturday and have a pleasant customer service personality please send your resume to or apply online.