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Customer Sales

Company:
Fortpoint Automotive (Cars)pvt. Ltd
Location:
India
Salary:
25000
Posted:
April 13, 2019

Description:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Discuss goods or services information with customers or patrons.

Check to ensure that appropriate changes were made to resolve customers' problems.

Respond to customer problems or complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Maintain financial or account records.

Refer unresolved customer grievances to designated departments for further investigation.

Refer customers to appropriate personnel.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Calculate costs of goods or services.

Collect deposits, payments or fees.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Respond to customer problems or complaints.

Execute sales or other financial transactions.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Prepare documentation for contracts, transactions, or regulatory compliance.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Provide notifications to customers or patrons.

Solicit sales of new or additional services or products.

Promote products, services, or programs.

Order tests that could determine the causes of product malfunctions.

Coordinate operational activities.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Respond to customer problems or complaints.

Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Inspect items for damage or defects.

Review customer insurance information.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Review customer insurance information.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Recommend packing or shipping methods.