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German Customer Care Associate

Company:
J-K Network Services
Location:
Taguig, Taguig, Philippines
Posted:
April 13, 2019

Description:

Looking for a new job opportunity here in the Philippines, this might be the best job for you!

Company Profile: The biggest German company in the Philippines, this is the leading global supplier of automotive and industrial technology and of customer goods and building technology. They are operating as a contact center in the Philippines and the leading solution provider across a wide range of different industries in Germany, Philippines, Spain, the Netherlands, France, Argentina, Romania and India.

Position: German Customer Care Associate

Location: Taguig City

Industry: BPO Company

Salary: P 60,000 – P 80,000

Benefits:

• FREE Visa Processing

• Statutory benefits

• Life and accident insurance

• Allowances

• HMO

• Medical reimbursement inclusive of dental and optical

• Vacation Leaves

• Sick Leave

• Schedule: Shifting Schedule

Requirements:

• Open for Native or Non-Native German

• Can speak, read and write German language

• Must be fluent in English

• Customer Service experience is an advantage

• Can start ASAP

• Willing to work in Taguig City

Responsibilities:

• Responsible in handling customer concerns and feedback

• Manage communicating with customers through email

• Attend to phones calls to resolve inquiries and concerns of German customers

• Build strong client relationship and improve customer experience

• Liaising closely with internal departments and external entities for documentary requirements

• Keep customer updated of case status and resolution times

• Submission of necessary documents & reports

• Maintaining proper filing system

Recruitment Process:

• Resume Screening

• Assessment (Pen & Paper Translation Exam from English to German and vice versa)

• HR Interview

• Hiring Manager’s Interview

• Client Interview

• Job Offer

Be employed in the biggest multinational companies in the Philippines.

Send your resume to:

Contact us for more inquires:

Email:

Contact Number: (+63) 9569636499 / (+63) 9426682269

Skype: jkrecruit / live: jknetwork1

Whatsapp/Viber: (+63) 936 973 4185 / (+63) 9569636499

Company Website: https://jknetwork-jobs.com/

Look for Ms. Alena