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Service Support Specialist

Company:
Gillece Services
Location:
Bridgeville, Pennsylvania, United States
Salary:
$14.00 - $16.00 a Hour - Full Time
Posted:
April 12, 2019

Posted By Premium Recruiter

Description:

Shift is 10:00 AM - 7:00 PM - During the week and a mixed schedule on weekends.(10:00 AM - 6:00 PM or 1:00 PM - 9:00 PM>. Must be available to work all shift schedules and weekends and Holidays. Must have open availability. The position is located in Bridgeville, PA

Evaluate customer calls and match the right technician to every job.

Responsibilities

Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.

Relay accurate information to technicians, ensuring proficient, quality customer experiences.

Manage the whereabouts and needs of every technician in the field.

Record the results of each service call and create report summaries for senior management.

Be professional and establish customer rapport, encouraging repeat business.

Respond to customer requests, resolving issues and promoting the brand.

Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

Update customers throughout the day on the technician's progress.

Competencies for Success

Develop a proven track record in Dispatcher service.

Dispatching Experience

IT competent; good typist and proficient with phone systems.

Highly organized with exceptional follow-through abilities.

Strong verbal and written communications.

Ability to build trust, diffuse conflict and hold others accountable.

Personality that blends well with a fast-paced, goal-driven environment.

Competitive individual contributor who also loves to win as a team.

MUST BE AVAILABLE TO WORK WEEKENDS