Sign in

Journal Content Operations Manager

EBSCO Information Services
Ipswich, Massachusetts, United States
April 22, 2019


EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.


Would you like to join a team dedicated to delivering high impact content to students, researchers, and medical and business professionals? As the Journal Content Operations Manager, you’ll coach, guide, mentor, and develop the team responsible for loading 5 million journal articles/year to our online Discovery and Research products. The content is used by a wide range of customers including academic libraries, schools, corporations, public libraries and healthcare facilities. You’ll lead the specialists, analysts, and coordinators who own the end-to-end pipeline lifecycle, from working with publishers, to content extraction and transformation, to product build. This team has a powerful opportunity to improve our end users’ experience with searching, discovering, and consuming the journal articles that meet their needs.

You’ll be a thought partner for your team, the Content Management leadership team, and business teams across Product Management, Technology, and Content Strategy Operations. You’ll also work hands-on with the specialists and coordinators, driving execution, removing obstacles, and helping the team relentlessly improve. You’ll contribute excellent communication skills, passion for team engagement, metrics- and data-driven decision making, and systems thinking in a fast-paced environment that thrives on continuous improvement.

Primary Responsibilities

• Oversee the Journal Content Pipeline team, to achieve their mission of delivering complete, high quality content as quickly as possible:

• Support a team of 10 team members in both day-to-day operations and continuous improvement initiatives, across functions that include publisher outreach, content processing, vendor and partner management, data mapping and transformation, and product delivery to our customers

• Support off-site operation of 250 team members supporting day-to-day operations, and 10 off-site vendors producing value-add processing

• Foster a people-first organization with a strong emphasis on a coaching culture. Champion employee development and career advancement, and continually enhance employee engagement. Act as a servant leader so that team members are enabled to maximize the value they can deliver to the business.

Champion a team culture that:

- Values customer-first focus and mindset

- Drives initiatives that improve speed to market, content completeness, content quality, and operational margins, using clear metrics

- Strives to relentlessly improve, to support pipelines via existing toolset while planning for and driving toward future platform and architecture

- Exhibits strong collaboration and shared accountability, with a focus on thoughtful, fast, and disciplined execution

- Values fact-based, data-driven analysis, decision making, and problem solving

- Connects technology solutions and operational process improvements with measurable business value

- Support the implementation of business solutions that meet long-term business strategies by building relationships and partnerships with key business groups and stakeholders

- Advocate for the team and promote their successes, celebrate their failures, and share key learnings throughout the organization.

- Attract, recruit, develop and retain top talent. Cultivate and groom leaders.

Role Based Competencies

Strategic Thinking/Vision: Able to see and communicate the big picture in an inspiring way. Determines opportunity and risks through comprehensive analysis of current and future trends.

Moves others to Action: Translates the vision into day-to-day activities and behaviors; guides and motivates others to take actions that support the vision.

Communication & Presentation: Communicates and presents ideas clearly and with confidence. Delivers presentations and status updates suited to the characteristics and needs of the audience.

Team Player: Fosters a team-based culture within the pipeline teams and across departments. Develops a supportive and helpful culture.

Continuous Improvement: Continually focused on improving the responsiveness and quality of the content pipelines.

Enthusiasm: Exhibits high energy, passion, humor, and intensity in completing work objectives.

Required Qualifications

• Bachelor’s degree in communication, information, or publishing industries

• 3+ years’ experience as a people manager, with strong coaching mindset

• 2+ years of data management experience – includes experience with relational databases, Excel

• 1+ years of experience with Customer Relationship Management Systems (CRM)

Preferred Qualifications

• Excellent coaching and mentoring skills and the desire to contribute to efforts beyond the scope of the day-to-day project work.

• Strong skills in cross-functional collaboration and influence.

• Superb communication and presentation skills. Understanding of how to communicate complex change.

• Track record of successful project delivery.

• Demonstrated ability to work within an established system while also challenging the status quo.

• Demonstrated affinity for technology. Capable of contributing technically when necessary.

• 1 year+ experience in Agile and Scrum or LEAN/Agile environments. Detailed understanding of Lean approaches and methodologies.

• 1 year+ experience interacting with Tableau or similar data visualizations to analyze data, understand and identify trends, draw conclusions and/or answer business questions, and develop recommendations for action plans based on analysis.

• 1 year+ experience working with standard bibliographic data and content formats including but not limited to: XML, PDF, JATS, NLM, HTML, etc.

If you are interested in hearing more about this opportunity, please send your resume to Thanks for your interest!

EBSCO Industries, an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.