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Technical Support Executive (Non-Voice) /Chat Support

Company:
Impec Consulting Solutions
Location:
Hyderabad, Telangana, India
Posted:
April 12, 2019

Description:

Impec Consulting Solutions

Position : Technical Support Executive (Non-Voice) /Chat Support

Package(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)

Experience : 0 to 2 years (International)

Shift Timings: Rotational shift

Qualification : Intermediate/Graduate

Type : Chat Support

Typing Speed : 30WPM

Transport: Two-way Cab (Home pick & drop)

Working Days : 5 days (Rotational)

Location : Hitech City, Hyderabad.

Job Role:

• Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets.

• Provide technical assistance through web-chat and email-based communication tools.

Job Responsibilities:

• Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines.

• Troubleshooting and resolving customer service issues and schedule field service calls when necessary.

• Adhering to quality and performance standards.

• Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines.

• Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries.

• Documenting customer transactions accurately and in-time in related customer and business tools.

• Collaborating with team members and cross functional teams as per the business need.

• Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.

Benefits:

• Paid Training

• Competitive Pay

• Health Insurance

• Paid Time Off

• Relaxed Dress Code

• Monthly Incentives

• Company-Wide Rewards Program

• Lucrative Employee Referral Program

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HR Tejaswini

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