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French Bilingual - With Tech Support Exp - Makati - Start

Company:
Global Headstart Specialist, Inc.
Location:
Makati, Makati, Philippines
Posted:
April 16, 2019

Description:

JOB DESCRIPTION:

• Answers questions about the products or services in the required language(s) (English and French)

• Communicate confidently with clients and internal users using telephone, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Provide the best solution based on the details provided by the customers

• Guides the customer through the problem-solving process

• Ensuring customer satisfaction

• Translate French to English and English to French (verbally and in writing)

• Updating operational and technical documentation together with product user guides as required.

REQUIREMENTS:

• Must be a Filipino Citizen

• At least High School Graduate

• At least two years related working experience (Technical support or Service Desk)

• Good understanding of IT Infrastructure

• Must be fluent in both English and French

• Willing to work midshift

• Willing to work in Makati

• Can start ASAP

For faster processing, you may send your resume to:

Do you have questions? Reach us through 0917-804-9024 and look for Vanessa