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Help Desk Specialist

Company:
Infojini INC
Location:
Durham, North Carolina, United States
Posted:
April 10, 2019

Description:

Hi,

Hope you are doing well!

We are looking for a Help Desk Analyst in Durham, NC for 12 months contract position with our direct client.

If available and interested, please send your resume along with the hourly rate expected for this position on or call me on 551-220-6298.

Job Title: Help Desk Analyst

Job Location: Research Triangle Park, Durham NC

Client: Direct Client.

Duration: 12 Months

Job ID: 589003

Job Description

The Client is seeking a short-term Sr. Project Manager to lead the implementation of complex IT Project(s)

Responsibilities:

•Manage all tasks for one or more medium to the large-sized project(s) of moderate to high complexity and risk

•The ideal candidate for this position should have both project management and program management experience in a healthcare setting and could be responsible for managing the dependencies of the program that extends to multiple divisions

•Responsible for working directly with senior-level executives, IT personnel, and business program resources to analyze and execute project requirements and manage stakeholder expectations

•Work with DHHS Business, IT and the selected Vendor team to complete implementation of the project

•Responsible for the leadership, direction, and oversight of the project team(s) and of all vendor-related activities tied to the project and report to Sr. Executive Management

•Work hand in hand with the vendor to manage project milestones and critical dates to identify potential jeopardy of the project schedule. Identify ways to resolve schedule issues. Keeps management aware of the situation

•Develop all project management artifacts following the practices and guidelines from the PMI’s PMBOK and DHHS PM Methodology, developing the detailed project budget, monitoring expenditures, developing and maintaining all required State CIO project documentation

•Manage the day to day activities for the project and complete all input to the State Project Management (Touchdown) system

•Manage internal and external relationships (agency, Federal, vendor, and other State agencies) and dependencies across initiative components to ensure successful delivery of the project

•Manage the day to day activities on the project including project risks, cost, and schedule, determine and manage project expenses within the allocated budget and complete all input to the State Portfolio Management (Touchdown) system. The PM will ensure the quality of deliverables and effectively manage the team and day-to-day relationships to ensure project scope delivery

Skills:

• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication, and problem-solving skills

• Solid Leadership, facilitation, presentation, team building and change management skills to influence and guide cross-functional teams required

• Healthcare related experience is required

• Experience in Electronic Health Record experience is preferred

• Ability to act independently with sound business judgment and thrive in an environment with diverse communication styles

• Ability to manage complex projects with multiple work streams with aggressive (and sometimes competing) timelines

SKILL MATRIX TABLE:

Experience and knowledge of browser-based applications.

-Required 5 Years

Experience researching, analyzing and interpreting automated system problems.

-Required 5 Years

Experience working in an Application/Production Support based (not hardware) help desk environment.

-Required 5 Years

Broad knowledge of the NC FAST application and functionality.

-Desired 2 Years

Experience writing and running SQL queries.

-Highly desired 5 Years

Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions.

-Required