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Billing Analyst Representatives

Company:
Confidential Employer
Location:
St. Louis, Missouri, United States
Posted:
April 10, 2019

Description:

Our client is seeking technical support reps who assist in developing and implementing related to 3rd party billing systems used by Charter Communications. Analyze systems for ongoing performance improvements at user and system levels. May perform software testing, documentation and provide training.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Assist in the development of software requirements

Helps in the development and documentation of user methods and procedures

Analyze systems for ongoing performance improvements at user and system levels

May provide support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing

Respond to requests made via Change Request Management, Issue Management and

On site support

May support processing of lockbox tapes; work with Billing Representatives on keying-in backlog and process measurement

Train and assist junior level staff as well as system users

Assist in scheduling workloads and monitoring projects and provide status reports

Perform other duties a requested by supervisor.

Meet With The Recruiter In Person

Wednesday May 01, 2019

11:00AM-03:00PM

North County Recreation Complex

2577 Redman Rd St. Louis MO 63136