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Call Center Representative

Company:
MBR Agency
Location:
Bloemfontein, Free State, South Africa
Posted:
April 18, 2019

Description:

We are searching for a polite, professional Call Center Representative in Bloemfontein to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. To apply send cv / qualifications Fax: (0-8-6-5) 376 332 / Tel: (0 6 7 1) 903 460

Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Requirements:

High School grade 12 or equivalent.

More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Tel: (0671)903 460