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Service Shop Foreman (luxury automotive dealership) - Atlanta, GA

Company:
Recruiting by US
Location:
Atlanta, GA
Posted:
November 07, 2019

Description:

Do you have a passion for repairing vehicles, assisting with providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Shop Foreman at our luxury automotive dealership in Atlanta, you will have the opportunity to make a positive impact on our business, team members and customers every day, while earning the pay you deserve and awesome benefits! We are looking for an energetic, technically-focused Service Shop Foreman who will help us redefine the car-servicing experience.

Does this sound like you? Apply now!

Responsibilities and Qualifications - Service Shop Foreman

The Service Shop Foreman is responsible for leading the Shop in understanding and distributing manufacturer technical information. The Service Shop Foreman is responsible for assisting in the recruiting, supervising and training of the team members.

• Establish and maintain a good working relationship with all dealership personnel, members of his/her team, and other employees in the department

• Maintain manufacturer Customer Satisfaction Index at or above our company's specified goal(s) in Service for district, regional and national scores

• Repair and performance maintenance on customer vehicles and ensure that the work is done expeditiously and correctly

• Create and maintain a high level of customer satisfaction and coordinating resolution of customer conflicts in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits

• Assist the service advisors and the service director with information, forms, reports, and/or documentation related to customer relations, as requested

• Professionally and effectively train and develop technicians

• Consistently meets our company's specified goals for Customer Pay Repair Order count growth

• Maintain an inventory of manufacturer and company specified mechanical tools and devices (including “Special Tools”) in proper working order to include shop equipment and other tools needed to perform the work, with which the shop is equipped and for which the personnel are trained

• Participate in and direct department personnel to utilize product and technical training as assigned by the manufacturer and management

• Participate in manufacturer-sponsored training programs, schools, and events

• Maintain Technician Proficiency as specified by our company standards

• Review technical bulletins and other publications as assigned by the manufacturer

• Achieve Facility Utilization according to our company's goals and guidelines

• Actively promote effective working relationships between associates and departments in the dealership, including off-site support personnel and management

• Maintain an inventory of manufacturer and company specified mechanical tools and devices (including “Special Tools”) in proper working order to include shop equipment and other tools needed to perform the work, with which the shop is equipped and for which the personnel are trained

• Must be a minimum of eighteen years of age

• Must have a valid driver's license

• Must be able to pass pre-employment screens (background and drug)

Total Rewards

In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!

Service Shop Foreman will enjoy the following:

• Competitive weekly pay

• 401k plans with company matching for most full-time and part-time team members

• Health care – medical, dental and vision insurance plans

• ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech’s, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)

• Tax-free flexible spending accounts

• Life Insurance ($30,000 complimentary), short-term and long-term disability plans

• Paid holidays and PTO (up to 28 days depending on length of employment service and position)

• Stock Equity Grant program for high performance (select front-line team members eligible!)

• Employee discounts on service and cars

• Up to 8 weeks paid pregnancy disability leave program

• Career Path tool to assist in career development

• Scholarship program for employees, their parents, and their dependents

• Opportunities to join our community service initiatives

• Recognition program with opportunity to earn credit on Amazon.com

• Employee referral program with bonus opportunities

Qualified Service Shop Foreman candidates are encourage to apply for this role via this site.