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Inbound Call Center Agent

Company:
Williamson Employment Services, Inc.
Location:
Kentwood, MI
Salary:
$13.00 / hr
Posted:
November 15, 2019

Posted By Premium Recruiter

Description:

A family owned and operated answering service is in search of experienced call center agents. Our client is looking for candidates who provide great customer service, excellent attendance and goal orientated. This inbound call center provides 24/7 answering services to a variety of companies and takes pride in providing their clients with personalized, high quality services. Imagine your child is not feeling well and you need to get a hold of your pediatrician after hours. Our client may be the company you get in contact with. You want someone that is professional, patient and understanding and our client wants to provide that same service. MUST BE FLEXIBLE to work between the hours of 12pm-1am *hours may vary. Days of the week always include Friday, Saturday, Sunday and two weekdays. You may apply online on our Williamson Employment website or in person Monday-Friday from 8am-3pm.

Responsibilities:

*Answering and processing calls with the aid of a script

*Relaying detailed information to clients

*Attention to detail

*Responsible for positive customer interactions

Required Skills/Qualifications:

*MUST HAVE 1 consistent year of call center, office or customer service experience

*Working knowledge of computers and MS Office programs

*Solid work history with at least 2 years of work

*Able to commit to weekend schedule

Job Requirements:

*Above average telephone etiquette

*Professional attitude and demeanor

*Excellent customer service skills

*Minimum typing speed of 30 WPM

*Pre-employment drug screen and nationwide background check

Williamson Employment Services, Inc. is an Equal Opportunity Employer. Employees and applicants for employment are protected by federal, state, and local laws designed to protect them from discrimination on the basis of age, race, religion, creed, color, sex (including pregnancy, gender identity, and sexual orientation), marital status, parental status, national origin, disability, family medical history or genetic information, political affiliation, military service, or any other factor unrelated to the requirements of a job. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

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