Manager Information Technology - Executive Support - 1
New York, NY 10036
Are you a Leader who can mobilize a team to perform their best?
Do you excel at working autonomously in a collaborative environment bringing best-in-class service & support to colleagues at the E-Suite level in a multinational organization?
Showcase your skills in this highly visible role where you will provide expert IT advice and consultation, meet regularly with our Operating Companies’ leadership, lead and develop a team of senior technical resources in the NYC area, while managing service and technology support for our Executive Leadership.
If you are interested in developing your career in a company where exceptional performance is recognized, we would like to hear from you.
In our role, you can expect to:
Interact on a daily basis with our E-Suite executives and ensure all technology services are provided and delivered to ensure 100% up time availability
Develop relationships with internal clients and organizations to assess their technology, support, and security needs
Coach, mentor and manage a team of highly skilled senior technology specialists in our IT Executive Support Team based in NYC
Ensure the installation, training, maintenance, troubleshooting and repair of technology, hardware and software is completed by the team according to Service Level Agreements that ensure we exceed the expectations for our clients
Determine appropriate hardware/software needs based on corporate policy
Conduct periodic reviews to ensure compliance with regulatory guidelines, corporate IT operating company policies and best practices within IT industry standards
Ensure that all areas for concern or issue are escalated to the appropriate stakeholders
Offer innovative solutions that meet internal client needs while remaining cost effective
Manage internal projects leveraging proven project methodologies, adhering to budgets, and assigning appropriate resources
Enhance and maintain relationships with technology, software, and security vendors as required
Responsible for the management, development and performance of staff members
Identify staffing needs and work with human resources to ensure that when recruiting we recruit exceptional talent to the organization
Ensure you maintain a current view of technology trends and growth areas and are fully aware of approved IT equipment, services, and any other developments
Ensure that you and your team are recognized as single points of contact for all technology services provided to the executive committee
Coordinate troubleshooting, support, and service for equipment and networks when necessary
Ensure that the team operates with urgency whilst maintaining a keen sense of exceptional customer service
Effectively manage and measure client satisfaction and as required introduce changes to the operating model to adapt to change
As required, attend industry events and trade exhibitions to learn about cutting edge product releases
This as a Leadership position, Candidate must have recent experience in leading IT support Teams in a large organization.
Candidate must have experience dealing with E-Suite executives. Niche experience managing people. Boots on ground supporting the C-Suite executives. Must come from a Fortune company to understand the complexity of the organization.
They must have listed their White Glove Executive Support within the summary AND within the bullet points of the positions.
Required Knowledge, Skills, and Abilities: (Submission Summary):
1. Bachelor’s Degree in a technology related discipline or have work-related equivalent experience and training
2. Experience managing a high performing Executive Support team preferred
3. Proven experience managing a team of senior IT specialists
4. Demonstrable leadership capabilities
5. Minimum of 7 years of related work experience
6. Strategic yet tactical, proactive, decisive
7. Innovative thinker
8. Knowledge of desktop operating systems and software and hardware
9. Superior communications skills coupled with superior customer service mentality
10. Occasional travel will be required and could include travel outside of the US
11. Occasional evening or weekend work may be required
12. Detail your White Glove Executive Support.