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Service Delivery Manager at Allen, TX

Allen, Texas, United States
January 09, 2019


I am Suresh from "InfoWays" that is based out of NJ. InfoWays helps major clients in the United States fulfil their technical staffing needs. I came across your resume on dice/monster/Tech and found that your profile is a good match for one of our client's requirement. I am keen to get in touch with you, if you are interested and ready to relocate for the opportunity.

Requirement details:

Role : Service Delivery Manager

Location : Allen, TX

Duration : Fulltime

BGV and Drug testes are Mandatory.

Please respond with your updated word resume and requested details:

Full Name :

Work Authorization:

Contact Number :

Email ID :

Skype ID:

Current location:

Higher Educational details with passed out year & University:

Expected Salary/Annum:

Availability for job:

Best time to take interview:

Feel free to contact me for any further information.

Job Description / Responsibility

- Service desk Experience

- Deskside support ( Imaging, patching, sccm, field support, Asset mgmt)

• P&L responsibility

• Expansion of services to fill all gamut’s of infrastructure-increase breadth.

• Focus on project opportunities and transformation initiatives

• ITIL process definitions and implementation

• Automation in service delivery

• Revenue Generation

• Resource management

• Utilization

• Billing

• Management reporting

• Conduct regular in depth service and process audits.

• Employee retention, motivation and training

• Focus on grooming people from L1 to L2, L2 to L3 within select timelines

• Value add to customer-YOY by working closely with the Transformation and Consulting group for:

Architecture gap assessment studies

Implementation of new technologies

Consolidation/virtualization opportunities

Reduce business impact of outages

Cost savings through better solutions

Enhance operational efficiencies

• Overall SLA management – Operation interaction with technologies Lead / Service Owner

• Overall Customer Saztisfaction

• Overall employee satisfaction

• Developing the Project Plan and Timelines

• Monitoring and controlling the Transition Process

Overall customer handling, escalating major transition issues, when required to respective Program Manager

• Ongoing team leadership and couching

• The Transition Managers might work as a consultant with the Client Manager during the project proposal to the customer by:

Providing expertise to evaluate training effort, language requirements, MOC plan, location strategy, language needs

• Ensuring that all transition Project Plans are consistent and integrated with the overall Program.

Skills requirement

* Customer centric. Strive for quality in service delivery to our customers

* Strong leadership skills

* Experienced managing conflicts

* Able to lead and manage change, understand the effects of organizational and process changes, and the effort needed to implement an innovative solution and how this impacts the operation in terms of workload/cost.

* Experienced with Executive exposure,

* Inspire credibility, strong interpersonal & communication skills, enthusiasm and positive attitude.

* Initiative, creativity and visionary skills and

* Able to work on an unstructured environment and bring structure to a problem, synthesize issues.

Thanks & Regards