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Thai Bilingual Agent

Company:
HCM NEXUS Consulting Inc.
Location:
Taguig, Metro Manila, Philippines
Salary:
Php80,000 - Php90,000
Posted:
January 16, 2019

Description:

Responsibilities:

Manage the email queue focusing on several departments and multiple games and platform

Ensure 100% resolution on issues provided by players via email

Respond to emails within the needed time frame and SLA

Ensure at least 90% Customer satisfaction upon responding to emails

Provide a good number of Promoters in each correspondence with customers

Build sustainable relationships and engage players by taking the extra mile in providing assistance.

Personalize interactions with players and ensure that all issues are properly identified and understood

Qualifications:

Candidate must possess at least a Bachelor's/College Degree, any field.

Must be fluent in Thai and English

Applicants must be willing to work in Taguig.