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Repair Technician

Company:
Millenniumsoft Inc.
Location:
San Jose, California, United States
Salary:
$22/hr
Posted:
January 08, 2019

Description:

Position: Repair Technician

Location: San Jose, CA

Duration: 6 Months Contract

Start Time: 7:00 AM

End Time: 3:00 PM

Total Hours/week:40.00

Job Description:

• Repairs customer flow cytometer instruments

• Provides post-sale support service to customers, including troubleshooting, system repair, documentation, software and maintenance

• Responds to and resolves customer issues for all equipment errors and malfunctions

• Optimizes client equipment to ensure minimal customer downtime and workflow interruptions

• Executes complex equipment fixes and customizes

• Maintains high standards of product support quality documentation, and well-trained service associates

• Builds a foundation of continuous improvement and highly efficient processes to achieve skilled technical resolution in support of client products

• Ensures customer satisfaction is met throughout the support process and the entire customer lifecycle

• Implements effective logistics, spare parts distribution, and knowledge tools to improve first-time-fix rates and accelerated response times

• Reference the Professional Services job family group for work that involves the support of the implementation of client management and technology solutions

Qualifications:

• High school diploma. Four year college preferred

• Minimum 5 years high technology technician experience with diagnostic and repair skills

• Oral and written English language proficiency

• Team player who can learn quickly

• Microsoft Excel skills required

• Valid driver’s license

• Ability to walk and lift 30 pound instruments

• Flow cytometer industry experience is a plus