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Customer Service Representative II

Company:
Global Channel Management, Inc.
Location:
Toccoa, Georgia, United States
Salary:
$15/hr
Posted:
March 15, 2019

Posted By Premium Recruiter

Description:

Customer Service Representative II needs 3-5 years of related / relevant experience in position or specialization

Customer Service Representative II requires:

High School education or above with 2 years of college

Print, marketing or promotional product experience and/or Salesforce.com knowledge

Strong MS Office skills with emphasis on Excel and Outlook

Advanced computer experience and ability to implement new technologies.

Customer Service Representative II duties:

Work independently and within a team to deliver a consistent, exceptional customer experience every time.

Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner

Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.

Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.

Successfully establish, manage and exceed customer expectations throughout all engagements.

Engage appropriate resources to assist or resolve service issues as necessary.