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Customer Service Representative (Call Center) (Valencia)

Company:
NETbilling, Inc.
Location:
Valencia, California, 91355, United States
Salary:
$12.00 - $12.50 per hour.
Posted:
June 12, 2019

Description:

NETbilling provides merchants of all sizes call center customer services with our call center located in Valencia, CA. We handle everything from customer billing inquires, order verification, and an answering service. Our call center is open 24 hours a day, 7 days a week and 365 days a year.

Merchants provide guidelines and procedures to handle their customers and our representatives follow what they have outlined for each merchants company. We train our representatives with a two week paid training class.

Ideal applicant would:

Respond to incoming customer calls, emails and chats

Use good communication, phone and interpersonal skills

Troubleshoot/resolve customer problems

Think analytically while problem solving

Actively listen and respond to customer’s issues and concerns

Work in a cohesive team environment

Multi-task and take on special projects from time to time

Work with a professional demeanor

Have a high school diploma or equivalent

Be moderate to proficient in operating a computer

Knowledge of customer service principles and practices

Some experience in a call center or customer service environment is a plus

Identify and escalate priority issues

Sales/Retention experience is a plus

Have reliable transportation to and from work

Available Shifts:

Morning - 5:00AM - 1:30PM Monday - Sunday

Evening - 1:30PM - 10:00PM Monday - Sunday

Must work weekends. Two days off are on weekdays.

Training Availability : Monday - Friday

1st week of training 9:00AM -- 4:30PM

2nd week of training 5:30AM - 1:30PM

Requirements:

Must be 18 years of age or older

Must have reliable transportation

Have at least a high school diploma or equivalent

Must be available on weekends

Have checking account and Social Security Card for payroll purposes

Be available for paid 2 week training

Entry Level

Full-time Position

Full benefits are offered after 90 day probation: Medical, Dental, Vision and Life Insurance.

To apply please email your resume to: . If calling the office please ask for Tina.

Principals only. Recruiters, please don't contact this job poster.