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Bilingual Collections Specialist

Advertising Specialty Institute
Feasterville, Pennsylvania, United States
January 09, 2019


Advertising Specialty Institute (ASI) is the largest technology focused organization for the promotional product and advertising industry, offering award winning ASI e-commerce services to over 24,000 members. We produce advanced interactive business tools, databases, and websites.

ASI is awarded one of the ‘Best Places to Work’ on the Philadelphia Business Journal’s list of mid-size businesses for providing exceptional benefits and programs for our employees. We employ innovative technologies while maintaining a friendly and creative company culture for nearly 450 employees, headquartered in Trevose, PA. We offer on-site gym, day care, frozen yogurt station, Starbucks, dry cleaning and café. Visit us at

The Collections Specialist is primarily responsible for performing collection activities for assigned clients ensuring account status is maintained at established terms while remaining consistent with the ASI's companies policies, procedures, and philosophies.

Job Responsibilities:

Ensures assigned accounts are kept current and delinquent accounts are handled consistent with company policies and procedures.

Responsible for the management of incoming billing calls, provides follow-up to other team members as needed.

Makes recommendations to the Finance Department regarding uncollectible accounts.

Reconciles accounts that are in dispute, works with sales, team leads and department manager as necessary to resolve disputes.

Reviews unresolved issues including promised payments, delistings, cross-references and ownership change requests.


College degree preferred.

3 years high volume corporate B to B collections experience.

Excellent written and verbal communication abilities.

Demonstrates judgment, discretion, critical thinking and relationship building skills.

Demonstrates ability to navigate within ERP system. Experience with Personify preferred.

Ability to prioritize and manage multiple responsibilities.

Commitment to excellent customer service and ability to work with a sense of urgency.

Strong attention to detail, goal oriented and able to work in a team environment.

ASI offers a comprehensive benefits package including: medical, dental, 401(k) with company match, seven paid holidays, paid time off (PTO) and much more.

Don’t miss out on this opportunity to join our successful team- Apply today!