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Customer Service Representative-Visual Support

Company:
OverFlow Industries
Location:
Dallas, Texas, United States
Salary:
$10 to $12 Per Hour
Posted:
December 08, 2018

Description:

Inbound phone and video customer service-technical support. The support representative will handle technical support questions via phone, with video capability.

Research, analyze and determine an appropriate course of action for Turbo Tax customers.

Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years returns and amendments.

Serve as an ambassador for the Turbo Tax brand: take a caring and empathetic approach to customer interactions and-or escalation to a higher level of expertise.

Document all issues, resolution and follow up actions.