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Customer Service Representative

Louisville, KY
Louisville, Kentucky, 40223, United States
December 07, 2018


Duration-6 months with possible extension

Location-Louisville, KY 40223

Job Description:

This position is the initial point of contact for the Distributor/End Customer and end-user on customer service and order process issues. Each incumbent is assigned as the primary contact point for a number of Distributor/End Customers but will also manage the daily queries from end customers using a Live Agent ‘Online Chat’ facility, Salesforce software and potentially accessing a number of internal systems to fully investigate each customer query to customer satisfaction levels.

Activities include problem resolution, product information, and orders status inquiries.

This position resolves as many problems and inquiries as possible, commensurate with skill level and experience.

The incumbent may also provide customers limited special price assistance based on guidelines provided.

Issues beyond the incumbent's skill level or authority are referred to the Supply Chain Lead and other areas such as Engineering.

Education Requirement:

* University degree or equivalent work experience.

* Fluent in English.

Critical Technical Skills:

* Fluent with MS Office applications.

* Knowledge/Understanding of diesel engine technology and applications is an advantage.

* Previous experience of Live Agent / Salesforce software is an advantage.

Soft Skills Required:

* Excellent interpersonal skills & a passionate customer focus.

* Analytical & problem solving capabilities.

* Experience in previous customer facing role is preferred.