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Administrative Services Coordinator

James City County
Williamsburg, Virginia, United States
December 07, 2018


Administrative Services Coordinator

$30,685 / year or higher DOQ + Full-Time County Benefits

James City County Building Safety and Permits Division seeks an individual to perform responsible work conducting technical and administrative assignments.


• Assist public and applicants with questions; provide information on departmental policies and procedures, programs, or services provided.

• Conduct research and complete data for administrative and public reports, bulletins, questionnaires, and other documents; perform directed analysis; draft specific sections of statistical reports and verifies data; monthly reports, inactive permits, expired temporary certificates of occupancy, and workload indicators.

• Develop and administer operating records, coordinate activities with other sections within division and outside agencies and departments, as appropriate.

• Organize and maintain staff correspondence files, and other division files related to violations, certifications, and confidential staff information; compile minutes, staff reports, proffers, and attachments for distribution to Planning Commission, Board of Supervisors, and other county officials.

• Plan and organize office workflow activities to meet unit objectives in a timely, efficient manner; evaluate and modify work procedures and methods to ensure quality, effectiveness, and efficiency of operations.

• Maintain the division’s electronic database software sharepoint site; test proposed changes to the software; attend business process improvement meetings; serve as point of contact for customers having issues with software; create user guides as necessary.

• Assist staff with technical issues related to software; manage division’s workload indicator reports; and, manage close out of permit and plan files.


• Any combination of education and experience equivalent to a high school diploma; some college coursework in planning, public administration, applied computer science, business or related field preferred; considerable experience in responsible office and/or public service work experience.

• Knowledge processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.

• Ability to learn to use department software; including, the online permitting and inspections system, Microsoft Office suite, and other software systems; ability to conduct research, data collection, statistical analysis, formulate conclusions and recommendations; assemble and organize data and prepare reports from such records

Accepting applications until 11:59pm EST on 12/28/2018. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at