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Laboratory Computing Specialist

Company:
Catapult Staffing
Location:
Redwood City, California, United States
Salary:
market rate
Posted:
December 12, 2018

Description:

3 months contract-to-hire for a Laboratory Computing Specialist in Redwood City, CA

Prior Scientific Lab Support experience with a Pharmaceutical Company supporting Regulated and non-Regulated benchtop Systems. Familiarity with related change control processes.

Responsibilities:

• Assist in troubleshooting software and connectivity between benchtop and instruments

• Work closely with instrument vendors to resolve technical issues.

• Participate in the installation, documentation and testing of upgraded instruments in both regulated and non-regulated laboratories

• Work with the client to understand the LCS imaging process, core benchtops suite and systems management tools to be utilized on all systems.

• Deploy or update data management tools for backup and archive.

• Participate in projects in support of laboratory computing at the local site, collaborating with IT Staff and clients at other sites.

• Desk-side support: diagnosis of hardware and software (as provided with OS distribution or additional mutual agreement)

• Other: upgrades and retirement support for both benchtops and instruments

• Remote hands as necessary.

• Support for specialized hardware/software to support business function.

Specific duties:

• Resolve problem with Lab Computer not reporting to monitoring software: a break-fix work instruction will be available.

• Client unable to log in: Process to troubleshoot and resolve, or escalate.

• Security-related intervention.

• Data collection or software issue: (not a classic break/fix scenario) initial dispatch, determination, and resolve or determine next step.

• Check Antivirus: based on core technical tasks.

• Perform physical inventory: Count and/or record asset tags (or other information) about computers in labs on a periodic basis.

• Return lab computer to baseline: Evaluate the core configuration items and return them to baseline if necessary, monthly pro-active.

• Perform Lab computer health-check: Locate and resolve network connectivity or computer availability.