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Service Desk Analyst - Raleigh, NC - Long term - W2 or C2C

MSys Inc
Raleigh, North Carolina, United States
December 06, 2018


Title: Service Desk Analyst

Location: Raleigh, NC, United States

Length: Long term

Employment Type: W2 or C2C


Interview Type: In person *** Very long term project; initial PO for 1 year, expect to go for 4+ years ***

Required Skills:

5 years of Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers.

5 years of Excellent Customer service and teamwork

5 years of Ability to independently resolve routine and some non-routine problems. Ability to solve problems and perform diagnostics on software and/or hardware

5 years of Ability to identify and understand reoccurring problems and recommends solutions

5 years of Ability to follow complex and/or detailed technical procedures

Highly Desired Skills:

5 years of Excellent verbal and written communication skills

5 years of Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windowns, Office 2010/2013/2016, O365

5 years of Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts