Sign in

Customer Care Specialist

Nicor Gas
Naperville, Illinois, United States
December 06, 2018


Job Description:

•Answer customer requests or inquiries concerning services, products, billing, claims, and reports problem areas.

•Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

•Prepare field orders (e.g., turn-ons, turn-offs, transfers, meter sets and removals); updates and maintains customer account information. Determine documentation requirements; review and maintain hard copies when necessary.

•Provide information related to outside assistance and other options.

•Respond to service policy, rate questions, and billing inquiries.

•Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks.

•Coordinate work requests with appropriate departments and service centers; informs customers of actions taken.

•Perform accounting functions related to orders, adjustments, and corrections.

•Report service disruptions (vendor, process, systems)

•Adhere to established policy, procedure and quality standards within service standards or metrics for work performed.

•Track related work activity for business process reporting & workload management.

1) 1 Year of high volume call center experience 50+ Calls

2) Experience entering orders, adjustments to customer information and reporting

3) MS Office experience on the job to run reports, communicate via e-mail and update documents

4) Has proven track record of production metrics.

5) Culture fit is customer focused, providing strong, clear and professional communication


Bilingual in Spanish (they have a separate call queue just for bilingual candidates)

Job Type: Contract Salary: $17.00 to $18.00 /hour

Top Three Skills: Call Center, Data Entry, MS Office

MUST HAVE: 1) 2 years of Call Center experience 2) Data Entry, order entry 3) Word, Excel, Outlook

PLUS HAVE: 1) Bilingual 2) Billing, Collections

Work Environment: Hours - Monday through Saturday Candidates must be open 7am to 7pm.

During busy season, which is typically Spring to Fall, overtime could be required up to 3 hours, 5 days a weeks.

Training will be 6 weeks long (Monday-Friday) 8am-4:30pm