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Part Time Client Services Specialist - Criminal Justice

The Geo Group
Thibodaux, Louisiana, 70310, United States
December 05, 2018



This position provides case management and customer service support for the DRC. Performs participant check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members.

This is a part time role, up to 25 hours per week. We are open Monday - Friday.

Primary Duties and Responsibilities

* Checks-in all participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.

* May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.

* Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.

* Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.

* Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.

* Files, prepares charts and performs data entry as assigned.

* May be responsible for office opening and closing procedures.

* May facilitate orientation and supervise participant program activities. Documents participants’ attendance, participation and progress in Company database.

* Performs other duties as assigned.

Minimum Requirements

* High school diploma or equivalent required.

* Minimum of six months experience in Human Services field with direct participant services preferred.

* Ability to handle a variety of simple tasks that are routine in nature, while keeping work flowing in an orderly manner.

* Ability to express thoughts logically, in English, in both written and verbal form.

* Ability to use computers and the typical software used by the facility.

* Typical office environment.

* Position requires direct contact with participants and observation of participants submitting urine for urinalysis testing.

* Local travel may be required.

Equal Opportunity Employer.

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