Sign in

German Speaking Process Expert

Company:
Dencom Consultancy and Manpower Services
Location:
Cubao, Metro Manila, Philippines
Salary:
70,000 - 100,000
Posted:
December 04, 2018

Description:

Receiving and prioritizing of incoming orders (Agents/Uncontrolled/Transit/etc.)

Pull upcoming orders via SCP Open list and prioritize

Document pull from E-file and document completion and correctness check

Able to read, write, translate and communicate accurately in business Japanese language.

May require occasional basic discussions in Japanese (both written and verbal).

Data pull and file completion in forwarding system

Ensure data completeness and correctness in forwarding system

Communication with Customer Service, Panalpina export houses/Agents

Paying attention to customer specific instructions (given in general, instruction sheets or on

specific shipments)

report irregularities in Incident Handling Tool (IHT)

Escalation of irregularities to Customer Service / Manager

Quality and compliance responsibilities under IMS / attention given to predetermined

processes, SOPs

Be the first point of contact for process experts on inquiries about the process

Work under the direction of superiors

Skills & Competencies

Quick comprehension and focused work

Resilience, ability to prioritize and meet deadlines

Accurate and reliable working method

Team spirit and social skills in an international environment

Openness and flexibility In meeting customer demands / service attitude

Good Know How in MS-Office (Outlook)

Good Know How in web based applications / Internet

Language skills

Fluent in English (both oral and written)

German reading, writing and oral conversational skills

Any other language would be an advantage