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Japanese Service Desk Associate - P 60,000-P95,000

Company:
J-K NETWORK SERVICES
Location:
Quezon City, Metro Manila, Philippines
Posted:
December 04, 2018

Description:

Position: Japanese Service Desk Associate

Industry: BPO Company

Type of Account: Pharmaceutical Account

Salary: P 60,000-P 95,000

Schedule: Shifting Schedule with 2 days off

Location: Quezon City

Requirements:

Filipino who can speak, read and write Japanese (N1, N2, N3 level/passer) with Good English communication skills

At least Sr. High School graduate or 2 years in college

Preferably with Service Desk/Helpdesk/TSR work experience in BPO company

Customer Service experience is a plus

No age limit required

Responsibilities:

Answering inquiries via phone, email, Chat and Web

Ensure accurate documentation of each transaction

Issuing ticketing number to the customers for the escalation of inquiries

Record and update the status received by the resolver groups

Callback the user and confirm resolution (if applicable)

Recruitment process:

HR Interview

Operations Interview

Japanese Client Interview

Language Assessment

Job offer

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