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Conference Services Manager

The Westin Sarasota Hotel
Sarasota, Florida, United States
December 04, 2018


Position Summary: The Conference Services Manager will act as the primary liaison between the meeting planner and the staff of the property while focusing on the client’s expectations.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensure precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to arrival and departure, meeting room set-ups, audiovisual/production needs, special individual needs, diagrams, special events, transportation as liaison to hotel staff.

Maintains open communication and timely updates with all Departments in an effort to better meet the clients’ requirements.

Communicates frequently with meeting planner to ensure expectations are met or exceeded.

Focus on consistently execute up-selling approach.

Perform pre-planning site tours with clients through the property and highlight features of the facility as well as available services.

Meet and greet clients on event dates and supervise as needed.

Create and distribute event orders and group resume information to all appropriate hotel departments to facilitate efficient purchasing, planning and team member schedules.

Attend daily event order meeting and weekly Resume Review meetings when appropriate to review all details and record any last minute changes. Informs operating departments of any changes, additions or deletions to assigned group function plans.

Schedule and coordinate a pre-convention meeting prior to group attendees arrival with meeting planner and department heads to review resume and pertinent information for the group.

Ensure meeting planner has met their contracted food and beverage minimum and made pre-payments.

Schedule and coordinate a post-event meeting with meeting planner to retrieve feedback.

Take initiative to solve problems by liaison with other hotel managers.

Follows up with clients after each function to ensure satisfaction.

Adhere to hotel grooming standards.

Perform any additional tasks requested by management.

Job Qualifications

Education: Bachelor’s degree in hospitality management, marketing, business or related field from a four-year college or university or High school diploma or GED plus 2 years’ sales related experience or equivalent combination of education and experience that provides the above skills, knowledge, and ability.

Experience: Familiarity with hospitality industry practices preferred.

Experience: Ability to operate a computer, phone, and other office equipment. Marriott Sales and Catering System experience preferred.

Hours required: Scheduled days and time vary based on hotel needs. May be required to work weekends.

Professionally represent the hotel in community and industry organizations and events.

Knowledgeable about the hotel structure and how all departments interact.

Ability to read, write and speak English.

Ability to provide friendly guest service with a smile.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.


M / F / VET

Drug-Free Workplace /Smoke-Free Workplace