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Customer Success Agent DACH

Company:
HR Contact
Location:
Cologne, North Rhine-Westphalia, Germany
Posted:
December 04, 2018

Description:

If you love the idea of working in a customer-driven environment and get a huge buzz from the thrill of bringing extraordinary services to our customers, come and join a fun and collaborative team working on a Content Management System as a:

Customer Success Agent DACH

Ref. no: CSAD/10/2018/C

Location: Cologne

Your role:

•Serve as a trusted advisor to clients, delivering best practices and ensuring the customer experience with a core focus on the DACH region.

•Set up Regional Calendars which allow to quickly identify which customers to focus on.

•Gather feedback and pain points, so that we continue to improve our products and services.

•Propose new ideas to continuously evolve the customer experience.

•Support the Sales team by identifying upsell opportunities.

•Actively work on improving product knowledge.

•Follow set activity plan for KPIs to be met.

Your profile:

•Technical background from a role in Customer Success or from working as a customer facing consultant.

•College degree in Computer Science or a comparable field will be a huge plus.

•It is key to be confident with working in a sales environment where identifying potential upsell opportunities is part of the job.

•Quick-thinking with a natural passion for identifying how technology can solve business challenges.

•Positive attitude and highly developed communication skills, comfortable in meeting customers and partners.

•German languages skills on a native level and proficiency in spoken and written English.

We offer:

•Interesting projects with the possibility of utilizing own ideas and solutions.

•A possibility of language and technical courses, because why not challenge yourself and learn something new?

•Place in an ambitious team with a collaborative atmosphere.

Please contact us for more details. We will be happy to meet you!

Your consultant is: Olga Kamińska

e-mail address: