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Audio Visual Support - San Francisco, CA

Company:
Infoways
Location:
San Francisco, California, United States
Posted:
December 03, 2018

Description:

Hi

This is Navin from Infoways.

Please go through the below job description and let us know your interest and availability.

Requirement details:

Role : Audio Visual Support

Location : San Francisco, CA

Duration : Full Time

BGV will be done for the selected candidates.

Please respond with your updated word resume and requested details:

Full Name :

Work Authorization:

Contact Number :

Email ID:

Skype ID:

Current location:

Higher Educational details with passed out year & University:

Expected Rate/hr:

Availability for job:

Best time to take interview:

Feel free to contact me for any further information.

Job Description:

Essential Duties/Responsibilities

Provide professional, effective, and rapid Audio-Visual support to Users as needed in our environment.

Assist Users and clients in proper use of equipment

Triage, resolve or escalate support Tickets within agreed time frame using Jira ticketing system.

Responds to tickets and requests within standard SLA response times

Manages multiple tickets at one time and prioritizes tickets based on severity

Perform regular equipment maintenance and minor repair

Perform firmware updates to various hardware, but not limited to Biamp tesira, Crestron, Revolab, Logitech Webcams, panacast, Extron, and more

Organizing equipment and replace defective or malfunctioning equipment

Assist with monthly and quarterly inventory, and forecasting equipment needs

Respond to inquiries, both written and verbal, in a professional manner.

Quickly investigate and diagnose problems in AV systems during meetings and events

Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.

Communicate effectively with customers, team members and colleagues across the department.

Maintain a team player mentality and contribute ideas to efforts while following outlined procedures and direction from superiors.

provide support for Events, including setting up and operating equipment like Audio Mixers, video switchers, PTZ cameras, and more.

Monitor meeting technology usage and provide routine reports to management

Job Requirements and Qualifications

Education:

High School Diploma required; Bachelor’s degree in Computer Science/Engineering, preferred

InfoComm CTS certification a plus.

Experience:

Minimum 2+ years’ experience working and troubleshooting a variety of A/V systems, in a corporate environment.

Other Knowledge, Skills and Abilities

Excellent written and verbal communications skills

Excellent organizational and time management skills.

Self-motivated and able to manage workload professionally

Positive and professional attitude

Ability to work and excel in a fast moving and challenging environment

Ability to remain calm under pressure

Ability to communicate effectively with employees at all levels of the company.

Ability to work well both independently and in a collaborative team environment

Strong analytical problem solving skills

Strong PC/MAC skills with knowledge of Google productivity applications

Understanding of enterprise video conferencing infrastructures such as, Vidyo, Polycom and Cisco

Familiarity with Audio DSP (especially ClearOne, Biamp, and QSC)

Familiarity with web conferencing and desktop video conferencing applications (especially Zoom, Hangout, and Webex)

Experience of providing AV support (1st & 2 nd tier) and associated processes

Strong understanding of audio/video and data signal flow

Experience and knowledge of Crestron, Extron and AMX control processors,

Knowledge of computer hardware including Mac/PC and Android/iOS

knowledge of IT networking

Experience of using an Jira Ticketing system to manage, allocate and monitor support tasks

Ability to deal with confidential and sensitive information with tact and discretion

Thanks & Regards

Navin

info ways