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Call Center Customer Service Inbound

Company:
Focus Services
Location:
Sterling, Illinois, 61081, United States
Salary:
11.25
Posted:
December 03, 2018

Description:

Benefits: Health, Vision, Dental, PTO, Paid Holidays, Tuition Reimbursement, Scholarship Opportunities, Management Opportunities, EAP, Employee Assistance, Volunteer Service Program and More!

Focus Services was designed to be an organization that is passionate about the development of each individual. We pride ourselves on our community involvement and charity work and donate a percentage of our annual income each year to various humanitarian and charity organizations. We are completely dedicated to creating a fun environment for our employees and providing a great place to work in all aspects. We hope your experience with us is enjoyable, challenging, and rewarding in every way!

NEW FLAT RATE WAGES! TENURE RAISES! BONUSES! WEEKENDS OFF!

Duties and Responsibilities

Field inbound calls in a professional manner

Resolve customer’s questions

Maintains schedule adherence

Meets sales and quality quotas set by coach and director

Ensure compliance of company policies, regulations and safety procedures

Maintain a clean work area and be well organized

Computer Navigation and Data Entry

Retain customer’s wanting to cancel

Requirements:

Basic reading, writing, and arithmetic skills required

computer at high efficiency

Skill to communicate effectively with customers

Ability to handle a high stress environment

Ability to handle and resolve recurring problems

Must be able to handle multiple priorities and conflicts

Willingness to work in a fast pace work environment

Must be 18 or older

Pass a 5 year background check

Pass a drug test

How to apply: www.focusservices.com/careers

Job Type: Full-time

Salary: $11.25 /hour