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Customer Service Representative

Company:
ATV International ROHQ
Location:
Muntinlupa, Muntinlupa, Philippines
Salary:
Php20,000.00 to Php25,000.00 /month
Posted:
December 03, 2018

Description:

Job Description

Receives and handles Inbound Sales Calls

Makes every attempt, using the prescribed sales techniques and call flow to close every sale

Responds to customer inquiries that go beyond typical scripted responses

Handles inquiries with complete knowledge of product/service or appropriately researches information and/or makes proper referrals

Provides immediate feedback to customer’s problems/concerns using proper telephone etiquette

Makes attempts to resolve issues and de-escalate issues from irate or dissatisfied customers

Assumes responsibility for producing desired performance results

Promote consumer satisfaction to potential customers by selecting and offering products and services suitable to their specific needs over the phone

Responsible for handling e-mail and phone concerns

Ensures that the orders of the customers are smooth-sailing and hassle-free

Responsible for handling customer escalations

Handles all issues: Order status inquiry & follow-up, Packages delayed, on hold or not received; Courier inquiries

Work with customers to understand their needs, create solutions and ensure a positive sales experience.

Qualifications:

Willing to work on a Night Shift schedule.

Customer Service Skills and keen to details.

Active Listener, Attentive, Exceptional Communication & Comprehension Skills

NO ATTENDANCE ISSUES

Must have BPO/Call Center Sales Experience (Upsellers are welcome to apply!)

Must be at least 18 years old.

Must be at least College graduate.

OUR EMPLOYEES ENJOY THE FOLLOWING COMPENSATION AND BENEFITS:

Competitive Basic Salary and Non-Taxable Allowance

HMO

10% Night Differential

Faster Career Growth and Opportunities

FuContinuen and Exciting Working Environment

Job Type: Full-time