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Problem Manager at Frisco, TX

Frisco, Texas, United States
December 05, 2018


I am Suresh from “InfoWays” that is based out of NJ. InfoWays helps major clients in the United States fulfil their technical staffing needs. I came across your resume on dice/monster/Tech and found that your profile is a good match for one of our client’s requirement. I am keen to get in touch with you, if you are interested and ready to relocate for the opportunity.

Requirement details:

Role : Problem Manager

Location : Frisco, TX

Duration : Fulltime

BGV will be done for the selected candidates.

Please respond with your updated word resume and requested details:

Full Name :

Work Authorization:

Contact Number :

Skype ID:

Current location:

Higher Educational details with passed out year & University:

Expected Salary/Annum:

Availability for job:

Best time to take interview:

Feel free to contact me for any further information.

Job Description:

■ Managing the lifecycle of all problems.

■ Preventing incidents from happening.

■ Minimizing the impact of unavoidable incidents.

■ Making temporary solutions (workarounds) available to incident management.

■ Developing final solutions for known errors.

■ Performing trend analysis of important services or historical incidents.

Problem investigation and diagnosis.

■ Identifying underlying causes of incidents and preventing recurrences.

■ Developing workarounds or other solutions to incidents.

■ Submitting change requests to change management as required to eliminate known problems.

■ Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management.

■ Creating tasks to work on the problem resolution. See Creating a Task.

■ Problem resolution and closure. See Resolving a Problem and Closing a Problem.

■ Analyzing historical data to identify and eliminate potential incidents before they occur.

■ Identifying users to actively monitor and oversee the problem resolution process

Best Regards