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Travel Agent

Talent Tigers
Phoenix, Arizona, United States
$20- $23
December 05, 2018


Requirements: Remote position

As a Corporate Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our corporate clients. This exceptional, high touch service will create a positive experience that will leave your We are seeking Travel Counselors/Consultants whose duties will include executive servicing of our client’s Senior Leaders inclusive of the C-Level executives.

Respond positively to customers by making reservations for business travelers accurately and efficiently, aiming to complete the transaction at the point of sale. Complete any service requests and sell related products such as car hire, hotels & transfers. Make the customer aware of their company travel policy, and communicate this to ensure adherence. Complete after call work, finalizing the traveler’s itinerary

Ensure customer traveler profiles and details are accurate; build & maintain booker stars

Provide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation

Make recommendations for improvement to processes, technical or otherwise, to ensure maximum quality and efficiency. Flag issues for resolution to team leader

Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals

Develop a solid understanding of the corporate travel industry, and the key drivers for our VIP customers. Complete VIP traveler training to ensure 100% accuracy of specific VIP traveler requirements

Actively promote the importance of our preferred supplier programs

Demonstrate commitment to customers, provide unsurpassed service by understanding, anticipating, and exceeding their expectations.

Carry out systematic and rational analysis to identify the root cause of issues, make informed judgment, anticipate and prevent recurring problems

Act with integrity and confidentiality and protect sensitive information


Minimum of 2+ years Corporate experience REQUIRED

GDS system experience is REQUIRED (SABRE, Apollo, or Amadeus)

Designated home office space REQUIRED

Residence in the continentail United States required


Minimum of 2+ years International expertise experience highly preferred

Strong knowledge of international fare construction and airline routing principles including tax rates

Have a passion to delight our VIP customers by delivering exceptional, consistent and personalized service that they expect and deserve.

Possess exceptional communication skills with the ability to effectively and clearly articulate with travelers at high levels within an organization and/or their delegates, in a wide array of situations that may be very complex

Have the ability to communicate with confidence and create a positive experience within each interaction opportunity.

Possess effective listening skills with the ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly

Use knowledge and all available resources, including tools and peer network, to effectively, thoroughly and sometimes creatively, resolve traveler's issue

Be comfortable in dealing with situations that are highly complex and may involve numerous travelers at various different levels (C Level, Road Warriors)

Always operate with a sense of urgency and interest and convey that to the traveler with their actions

Be highly productive in a self-directed work environment

Must be open to feedback and work well in a new learning environment

Be self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives and work ethic

Work well under pressure and effectively multi-task while maintaining professional rapport with customer is essential

Be very familiar with the systems, processes and workflows that need to be followed to deliver outstanding customer service and meet Global Business travel requirements.

AXCESS@ Home (working virtual) Requirements:

Must have a dedicated work space within own residence that follows the ergonomic and safety guidelines for performing travel counselor duties

gent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher

Agent must complete Flexible Work Arrangement Application and Agreement

Agent must complete and meet the requirements of the Work Environment and Safety Assessment

High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)

Dedicated and separate analog landline phone for training and production calls (no VOIP – voice over internet protocol)/