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San Jose, California, United States
3000-3500 per month
December 05, 2018

Posted By Premium Recruiter


• Three to four (3-4) years’ experience providing IT Infrastructure onsite support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

• Certified on Lenovo Desktops, Apple MAC & Linux devices

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

• Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.

• Good written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time.

• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

• Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),


• Good Customer management skill,

• Good in oral and written communication

• Able to interact and work with customer at different levels.

• Self- Driven and result oriented.

• Really passionate about the work

• Local language knowledge is preferred