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Field Service Tech (1686135)

Company:
Perspecta
Location:
Panama City Beach, Florida, United States
Posted:
December 05, 2018

Description:

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation’s most important work. We’re a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation’s most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta’s talented and robust workforce 14,000 strong stands ready to welcome you to the team. Let’s make an impact together.

Perspecta has an immediate need for a Field Services Technician in Panama City.

Incident Management:

• Identify performance issues proactively. Solve technical problems on assigned hardware and software platform(s)/application(s) following standard protocols.

• Works within strict time scales and elevates incidents within defined time windows.

Problem Management:

• Uses proactive monitoring procedures/tools to identify problem prevention opportunities

Change Management

• Configure system hardware, software and network components to meet established standards with assistance. Perform routine installations and/or configurations. Assemble and integrate system/product.

Operations Maintenance:

• Perform routine maintenance. May include performing tape/backup operations.

Quality:

• Understands the impact of operations delivery on the customer's business. Contribute to team's ability to meet target goals through participation in continuous service improvement initiatives.

Complaint Handling:

• Responds to customer relations problems promptly and appropriately. Takes ownership to ensure satisfactory completion of complaint, through engagement of appropriate resources.

Customer Relationship:

• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Work effectively in a multicultural environment. Respond to service, product, technical, and customer relations questions.

Teamwork:

• Lead a small team with well defined objectives.

Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting. •

SECRET clearance (SSBI preferred) •

Must be a United States citizen •

Basic network troubleshooting (TCP IP) •

DoD 8570: A+ Certification on hand on first day. (Could accept Network +, Security +, or CISSP) •

HPE Certified Professional Exam – Servicing HPE Desktops, Workstations, and Notebooks. •

Dell Online Service Department (DOSD cert) •

NMCI experience or knowledge preferred •

Excellent customer service / customer interaction skills •

Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling •

Demonstrated aptitude and desire to excel as an IT professional/leader