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General Manager

Hershey, Pennsylvania, United States
December 05, 2018


Position: General Manager

The purpose of this position is to create and maintain a customer-focused hotel. This position oversees the quality process to ensure customer satisfaction through consistent delivery of both product quality and service in accordance with Brand and Company goals.

Examples of Duties Include:

Perform administrative duties including reviewing all financial reports, making judgments and implement changes to maximize profits. Supervise development of and revision to business plan and annual budget. Provide weekly summary of business and weekly forecast to ensure appropriate actions are taken to maintain proper flow through. Oversee revenue management of the property in order to maximize sales and profit.

Interview hire and train staff with the focus being on ensuring that guest satisfaction is the priority of the team members.

Supervise, and counsel department managers and team members in the efficient operation of their respective departments. Develop and delegate improvement plans for operation and review performance of management team.

Effectively communicate with guests, clients, managers, corporate office and local associations.

Participate in community affairs and maintain positive public image for the Company, the brand and the hotel. Meet with potential and current clients to promote the hotel.

Physically tour and visually inspect property on a daily basis.

Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.

Travel to attend corporate and brand meetings.

Monitor hotels safety program.

Review quality assurance and preventative maintenance programs and conduct room, public space, and back of house inspections on daily basis for compliance.

Specific Job Knowledge, Skill and Ability:

Excellent communication and computer skills.

Knowledge of hotel operations, including business plans, safety and security programs, personnel and labor relations, budget preparation, maintenance, capital plans, forecasting, quality assurance programs, hotel law, and the development of short and long term planning.

Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.

Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead.

Ability to work effectively under time constraints and deadlines.


Minimum of five (5) years experience as a General Manager in a full service branded property preferably a Hilton brand.

Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, financial management, rooms, housekeeping, and maintenance.

Education, Licenses or Certificates:

Bachelor's Degree in Hospitality, Business or a related field.

Certified Hotel Administrator (CHA) preferred.

CPR Certification and First Aid training preferred

Additional inquiries, contact Vahidin Topcagic at, 314-853-6670