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New Patient & Customer Care Associate

Company:
Manpower
Location:
Carlsbad, California, United States
Salary:
$14-$16
Posted:
December 05, 2018

Description:

THIS POSITION IS LOCATED IN CARLSBAD, CA

PAY: $14-$16

OT IS REQUIRED FOR ALL POSITIONS

JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

Serves patients over the phone with initial order of diabetes testing supplies and related products

Maintains high call volume per day (80+ combined inbound and outbound calls per day)

Provides excellent customer service while obtaining patient demographics

Work closely with other Billing and Insurance; and Physician Support departments to confirm patient orders are eligible to ship

Promptly responds to incoming referrals vial email.

Develop and maintain professional relationships with internal and external parties.

Initiates benefits check by creating new accounts and transcribing provided data.

Reviews and calculates benefits and copay for accurate benefit quoting.

REQUIREMENTS

High school diploma or GED required

1-2 year(s) work experience in a customer service call center preferred

Computer proficiency in MS Word, Excel, and Outlook preferred

Excellent customer service skills, including phone skills

Typing accuracy of 35 wpm minimum

Solid mathematical skills, including addition, subtraction, multiplication and division

Knowledge of HIPPA preferred

Some experience with medical insurance

Bilingual in Spanish (read, write and speak) preferred