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Billing Assistant - Apollo BGS Hospital - Mysore

Mysore, Karnataka, India
As per organisation standards
December 03, 2018


- To serve as primary point of liaison and problem resolution if possible, else ensure that they meet the right person/authority in this matter.

- Prompt and courteous response towards the patients/attendants routine needs, questions, comments, or concerns with answers and/or action in a professional, empathetic & compassionate manner to their satisfaction.

- To inform/explain the patients/ attendants regarding the process of the Patient Care Services.

- To assist them in filling up the Registration Form and complete other necessary documentation as required.

- To ensure the availability of wheel chairs/stretchers in the Lobby.

- To ensure that diagnostic reports are delivered to the right patient/attendants and on time.

- To effectively carry out the paper work regarding admissions and act as an interface with consultation with OPD.

- To ensure better and smoother coordination with doctors, nurses, technicians & staff member.

- To monitor aesthetics in the reception areas throughout the day for safety, cleanliness, & smooth functioning and report essential issues to relevant departments such as House keeping, engineering etc.

- Maintaining proper image, generating positive public relations, and increasing satisfaction levels of Patients/attendants thus creating a WOW factor.

- Analyzing and interpreting patient/attendant needs, developing and coordinating implementation of new or improved procedures/services.

- Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers.

- Registration: Complete the registration process in a timely and accurate manner.

- Cashiering: Submit deposited cash/ cheque / drafts/ credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift.

- MIS: Maintain and generate process related data as and when required by the HOD.

- Health Check: Coordinate smooth and timely flow of HC patients, follow up of their reports & post check up consultation as per patients convenience.

- Provide patients with information regarding advised investigations and procedures.

- Assist and direct patients that have come in for health check up .

- Manage and record time spent by patient as mentioned in the standard operating procedure.

- Maintain service standards as specified in the standard operating procedure.

- Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis.

- Interface with Lab and other diagnostic areas for patients investigation reports.

- Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface.

- Proactively distribute feedback forms and seek suggestions from patients/attendants.

- Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile.

- Effectively utilize all communication systems.

- Adhere and contribute to cordial inter and intra team relations.

- Maintaining of office and printing stationery stock register.

- Ensure the completion of checklist of any new doctor joining in OPD.

- Any other task assigned by the concerned supervisor, HOD and the Management.

Desired Profile :

- Only Male candidates need to apply.

- Should possess at-least One Year relevant experience in Customer Care and Billing @ Hospitals / Clinical Diagnostics.

- Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ] can be considered

- Preference would be given to local candidates / aspirants with Hospital / Hotel /Aviation / -Travel / BPO / Call Center experience.

- Candidates / Aspirants ready to relocate to Mysore on their own can also apply.

- Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary.

- Please superscribe as " Application for the post of Billing Assistant " in Subject column when writing/sending/forwarding E-mail.

- Work Location - Mysore - Karnataka - India.

- You can also reach at 9886300305.

- Night Shift Allowance would be provided