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Customer Care Specialist

Company:
Telecommunication
Location:
Broomfield, Colorado, United States
Posted:
December 03, 2018

Description:

Title: Customer Care Specialist

Location: Broomfield, CO

Duration: 10 months contract

Job ID: CTLJP00004502

Job Description:

• The Customer Service Rep primary role is to take responsibility for all contact center support activities. The Support CSR must be able to accomplish multiple tasks and cross train for all complex support functions using our billing and work-delivery systems and have strong PC skills. The Support CSR must be able to support all internal and external customers to ensure complete customer satisfaction in a timely manner. 2-4 years of experience

• a. Moderate excel skills (pivot tables, etc)

• b. Excellent written / verbal communication

• c. Attention to detail

• d. Ability to work with multiple stakeholder organizations to determine status and action appropriately