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Help desk / Technical support

Company:
Telecommunication
Location:
Broomfield, Colorado, United States
Posted:
December 03, 2018

Description:

Title: Technical support

Location: Broomfield, CO

Duration: 12 Months

Job ID: CTLJP00004390

Job Description:

• Monitors network and customer facing resources for impairment and out of service conditions.

• Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.

• Efficiently and accurately manages customer-initiated trouble tickets to resolution.

• Troubleshoots, manages and corrects customer service issues.

• Monitors the performance of the telecommunications networks, including usage, load patterns and system response.

• Minimum Qualifications: H.S. Diploma or Equivalent, Customer service/Call center experience a plus, Strong organizational skills.

Additional Notes:

• 3 different schedules. Please specify shift at top of resume.

• Top priority to be filled: (Tuesday – Friday; 10-hour shifts starting at 9 PM or Wednesday – Saturday)

• Priority 2 – Swings (Tuesday – Saturday, 2 PM – 10 PM)

• Priority 3 – Days (varies).

• Looking for local candidates ONLY as the sponsor wants to move quickly

• Interview Process: Face-to-face