Sign in

Customer Service Representative

Company:
Royce Ashland Group, Inc.
Location:
New York City, New York, United States
Posted:
November 12, 2018

Description:

Currently looking for a Customer Service Representative to fill an opening with a company located in New York, NY. Interested candidates must hold a Bachelor’s degree and have at least 5 years of experience in customer service and supply chain with a Chemical Company or Chemical Distributor.

Position Overview:

The Customer Service Sales Representative position is an expansion role that will report directly to the Sales Operations Manager.

This position is responsible for providing Customer Service and Sales support to the company businesses, including assisting customers, processing all sales transactions, coordinating operations and following company strategy in order to achieve company objectives.

Responsibilities of the Customer Service Representative:

Processes Sales Transactions:

- taking customer orders;

- preparing and processing all customer information forms;

- managing pending orders;

- sending orders to purchasing group for direct shipments;

- processing invoices to customers;

- maintaining records of all sales, and preparing and submitting sales reports as requested by the business manager.

Provides Customer Service:

- communicating regularly with customers regarding orders

- responding to all customer inquiries and complaints in a timely manner;

- investigating and reconciling all shipping related customer grievances;

- collaborating with company logistics to trace shipments and relay all information to customers in a timely manner;

- informing customers of any delays and/or problems involving shipments, and taking the necessary steps to rectify the situation.

Performs Shipment Activities:

- receiving shipping schedule from logistics, and relaying it to the customer;

- ensuring all necessary shipping documentation is sent to the customer in a timely manner;

- tracking shipment and updating/verifying information as necessary;

- following up with all necessary parties regarding delivery status;

- processing returned products;

- following up on samples to ensure delivery.

- working closely with Business Managers to assist obtaining new customers and business.

Common Job Functions -

Improves Communication:

- maintaining good internal and external relationships; and by communicating business-related information, including any customer or market-related issues to relevant Staff and Management.

Contributes to Team Effort:

- being flexible in work assignments; by covering for other Staff as needed; by assisting in the transition of new Staff; by contributing to the professional environment of the office; and by understanding how this position affects the Company's bottom-line.

Maintains Professional and Technical Knowledge:

- attending educational workshops; by keeping up on industry trends; and by reviewing professional publications.

Improves Processes:

- acting on constructive feedback from peers, Supervisors, and customers to enhance efficiency; and by examining departmental work processes, administrative procedures, etc., and recommending changes where appropriate.

Keeps Supervisors Informed:

- reporting problems immediately to Supervisors verbally or in writing, in order to avoid confusion and problems; and by regularly

- updating Supervisors of work progress and or status.

Complies with Internal Policies and Legal Requirements:

- following existing and new internal policies

Manages Time and Resources:

- using time efficiently, prioritizing and focusing work duties; by using resources provided by the Company ( i.e. monies, information tools, materials) in an effective and efficient manner.

Manages Tasks:

-by taking the appropriate actions to ensure that tasks are accomplished accurately and by the designated deadline.

Requirements of the Customer Service Representative:

- Bachelor's degree from four-year college or university (preferred), or seven years related experience and/or training with 2 years Associates Degree.

- At least 5 years of experience in customer service and supply chain.

- Experience using an ERP software, i.e., customer service module an d / or supply chain inventory & sales module

-Ability to read, analyze, and interpret general business periodicals, professional journals, and/or government regulations in English.

-Ability to write reports, business correspondence, and procedure manuals in English.

-Ability to effectively present information and respond to questions from groups of Managers, Staff, clients, customers, and the general public in English.

- Must be able to use a computer and such applications as Microsoft Windows, Word and Excel.

MM