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Computer Support Specialist Ii

Company:
The Geo Group
Location:
Boulder, Colorado, 80302, United States
Salary:
DOE
Posted:
November 08, 2018

Description:

COMPUTER SUPPORT SPECIALIST II

About this role:

* Assists internal and external end-users with computer hardware and software issues, including printers, routers, network, and MS office applications. Provides Tier one support for internal Company business applications, such as Kronos and Good for Enterprise. Refers more complex issues to Systems Administration for Tier two and three support.

What you'll be doing:

* Upgrades, repairs and rebuilds laptop and desktop computers as necessary.

* Administers MS Exchange and Active Directory; sets up new accounts for internal and external customers, and resets passwords when necessary.

* Assists internal customers with all areas of LAN/WAN applications.

* Installs the latest version of MS Windows Desktop Operating System. Downloads patches. Sets up network printers or servers on user desktop computers.

* Responsible for ordering hardware and software for new field offices.

* Visits remote offices as requested to help with issues in the office.

* Responsible for setting up new offices as they open, to make sure they conform to the standards in place.

* Sets up POS printers for remote offices to allow custom applications.

* Creates and maintains all installation instructions for software applications.

* Performs basic troubleshooting of TCP/IP networks when necessary.

* Supports installs, upgrades and repair of Android and IOS devices for upper level management.

* Answers Help Desk phone and logs tickets.

* Performs other duties as assigned.

What you'll need to bring:

* High School Diploma or GED required.

* Bachelor’s Degree in Information Systems or related field preferred.

* Three to five years’ experience in Windows or Server network environments.

* Three to five years’ experience providing remote customer support/helpdesk.

* Excellent interpersonal and communication skills with employees and customers at all levels.

* Excellent customer service and troubleshooting skills.

* Working knowledge of past and current versions of MS Windows Desktop Operating System.

* Working knowledge of computer systems to provide troubleshooting and support.

* Working knowledge of networks, and networked printers.

* Flexibility and the ability to adapt to changing priorities.

* Current Driver’s License and the ability to safely operate a motor vehicle required for travel.

* Ability to work with computers and the necessary software typically used by the department.

* U.S. Citizenship required.

* Ability to pass a federal background check and obtain a suitability determination.

Benefits

As a Computer Support Specialist II, you will be part of a stable, established, and yet still growing organization with a great deal of diversification, which will present you with a range of different challenges. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits.

Your benefits will include:

* Three weeks Paid Time Off

* 11 paid Holidays

* Medical, Dental, and Vision coverage

* Term life insurance (includes spouse and dependent)

* Accidental death and dismemberment insurance

* Short- and long-term disability

* Flexible spending account

* 401(k) retirement program

* Stock purchase program

* Tuition reimbursement

* Employee Assistance Program (EAP)

* Legal program – Legal Club of America

* Direct deposit

* Theme park and attraction discounts

Your world of opportunities begins here! Apply today!

Equal Opportunity Employer.

Application URL: http://www.aplitrak.com/?adid=Z3JlZy50dXR0bGUuODQzNjcuOTc4MEBnZW9ncm91cC5hcGxpdHJhay5jb20