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Customer Care Team Member

Company:
Focus Services
Location:
Sterling, Illinois, 61081, United States
Salary:
11.25
Posted:
November 08, 2018

Description:

Customer Care Team Member

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The Job:

Our Customer Care Team Members are driven to provide the best service possible to our customers. Team Members are responsible for fielding inbound calls from our customers and processing orders over the telephone. Team members will also up sell products by giving customers a free account review to explore all available offers. If you are energetic, driven, and have an unbelievable work ethic this might be the career for you!

Duties & Responsibilities:

• Field inbound calls in a professional manner

• Respond to and resolve customer questions

• Sell / Up sell products on customer’s account

• Retain customers wanting to cancel

• Deescalate angry customers

Qualifications

• Proficient PC and keyboarding skills with ability to multi-task through different applications/screens

• Skill to communicate effectively with customers

• Ability to handle a high stress environment

• Willingness to work in a fast pace work environment

• Ability to be proactive

• Must pass a 5 year Background

• Must pass a drug test

EMPLOYEE BENEFITS

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Paid Time Off

• Paid Holidays

• Reduced or Flexible Hours

• Family Medical Leave

• Tuition Assistance

• Company Events

• Employee Discounts

• And More!