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Dispatcher/Customer Service

Global Channel Management, Inc.
Norfolk, Virginia, United States
November 07, 2018


Dispatcher/Customer Service needs 3 years experience in customer service/dispatching

Dispatcher/Customer Service requires:

Windows applications


customer service


service calls

Dispatcher/Customer Service duties:

Communicate with our Service Resource Center for all service calls.

Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

Reassign work as needed, making judgments based on current workloads & priorities. Regular contact of customer to communicate status changes.

Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

Completed service calls to be invoiced within 48 hours.

Maintain confidentiality of customer and employer information at all times.

Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.