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ITSM/ITIL Consultant

Company:
Malcolm Gold Consulting and Integrations, LLC
Location:
Reston, Virginia, United States
Posted:
November 07, 2018

Description:

THIS IS AN IMMEDIATE NEED! MUST BE A US CITIZEN!

Requirements:

Minimum 5 years of Experience with ITSM Design and Transition

3 years of general Organizational Change Management/Technology Adoption experience

Conducting integrated IT organizational readiness activities for deployment of new systems and applications to production

Analyzing IT core process areas (e.g., Incident Management, Change Management), determine future state impacts, and define new procedures necessary for future operations

Identifying people, process, and technology readiness gaps, develop action plans, and monitor progress of gap resolution activities

Developing communications and support the transition of IT systems to production

Conducting stakeholder alignment and organizational readiness workshops to determine gaps, discuss risks and issues, and dependencies between service delivery partners

Executing data collection and synthesis to generate analysis and support executive status updates and decision making

Required Skills and Experience:

Experience with managing projects

Excellent customer service, telephone, interpersonal, analytical and organizational skills

Advanced skills with Microsoft Suite creating templates for service inception

Experience with ITIL processes including: Change, Incident, Release and Problem Management

Experience with ServiceNow and Remedy products

Excellent verbal and written communication skills

Ability to interpret and follow complex technical processes and procedures (e.g., enterprise Incident Management Process)

Team player, creative, innovative, flexible & enthusiastic

Ability to work independently on special assignments

Logical thinker and problem solver

Education Requirements:

Bachelor’s Degree in Business Administration, Management Information Systems, Computer Science, Organizational Management or related field

Desired Skills and Experience:

Prior Organizational Readiness, process modeling/re-engineering, and/or incident management experience