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Technical Sales Process For International Voice Process

Company:
Adeeba E Service Private Limited
Location:
Kolkata, West Bengal, India
Posted:
November 07, 2018

Description:

Hi All,

We are looking for a dynamic and well experienced personality for the position of (Technical Sales-Voice).

Immediate Joining

Job Description:

Responsible for dealing with technical issues pertaining to laptop/pc, printers, network, & software etc.

Responsible for quick resolution of cases & customer satisfaction with high FCR & minimal AHT

Responsible for handling customer escalations & customer retention

Able to do fresh sell & up selling

Must be effective and efficient working in a team environment

Requirements:

Should have detailed knowledge & experience with Window & Mac Manufactured Brands & Products (Computers, Printers, Software, etc.)

Minimum experience of 1.5 year in the same process

Excellent verbal and written communication skills

Active Listening Skills

Patient, Enthusiastic & Team as well as Goal Oriented

Good interpersonal skills and communication with all levels of management

Able to work in a fast-paced environment

Experience & Qualification:

UG: Any Graduate - Any Specialization

PG: Any Postgraduate - Any Specialization

Minimum - Graduation